ipdfiPDFYou credits the selected package only after the provider confirms the full amount as paid and captured.
PAYMENT CONFIDENCE
Payment and Refund Policy
This page explains when credits are added, when V Credits return automatically, and how to request a review of a captured Razorpay payment.
Effective date: 11 August 2026
This is a wallet-credit return, not a bank refund. Reserved V Credits are automatically returned after a failed AI task.
Callbacks, webhooks and wallet refreshes use the same payment reference, so one transaction cannot add credits twice.
For a captured-payment issue, email the Razorpay payment ID and your iPDFYou account email. Never send a PIN, password, CVV or full card number.
1. Failed, cancelled, authorised and pending payments
A failed or cancelled checkout does not add V Credits. A payment that is merely authorised, issued or pending also does not add credits because the final result is not yet certain. If money appears temporarily blocked by a bank, the bank or Razorpay may release it according to their processing rules.
2. Successful payments
Credits are added only after iPDFYou verifies the payment link, amount, currency, internal reference and captured status directly with Razorpay. The selected package is then added exactly once to the signed-in account wallet.
3. Automatic V Credit returns
vPDFYou displays one exact successful charge before confirmation. The same amount is held while the approved work runs and becomes the final charge only after successful completion. If server processing fails, a safety check stops the output, or the result fails completeness validation, the full approved amount returns automatically. The wallet history records the approved charge and any failure return. These are wallet-credit returns, not cash refunds through Razorpay, because the returned V Credits remain available for another task.
4. Monetary refund requests
Cash refunds are not automatically issued by the website. Contact pdfgod@ipdfyou.com when:
- Razorpay shows a captured payment but the correct V Credits never appear after refreshing the wallet;
- you believe the same real payment was collected more than once; or
- a technical error caused an incorrect package to be charged.
Each request is checked against Razorpay’s payment status and the wallet ledger. Any credits already used may affect the available remedy. Approved monetary refunds are processed through the original payment route where supported, and corresponding unused wallet credits may be removed to prevent double benefit.
5. Information needed for support
Send the account email, approximate payment time, package, amount and Razorpay payment or payment-link ID. Do not send bank passwords, UPI PINs, one-time passwords, CVV codes or complete card details.
A payment is not proof that an AI answer is correct.
AI output must be reviewed before academic, employment, medical, tax, insurance, government or business decisions.